Location-Aware Networks, Context and Business-Intelligence

Chris MullerBy Chris Mullerma.chris.m@gmail.com

Presentation Download:  Location-Aware Networks, Context and Business-Intelligence Download (3.22 MB)

A 2011 case-study presents the marriage of a flexible telecommunications platform to a custom-developed GIS module to provide real-time regional call routing for Childline, a child-crisis hot- line servicing all of South Africa. The background story and a technical overview of the platform are presented before concluding with a demonstration of the business-intelligence system used to analyze the call patterns.




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